My Resume

Jeffrey J. Herman
1110 High Mesa
Garland, Texas 75041
Home 972-926-6172 Cell: 214-364-9564
Email JeffH@techie.com
____________________________________________________________________

Objective: To continue my career in DATA COMMUNICATIONS as a technician, technical
specialist, or database administrator with possible management opportunities.

Experience:

July 2003 to Present

Self Employed Technical Contractor

Self-employed as a Technical Contractor. Various contracts I have been involved with includes web site design and development, network design, network support and diagnostics, and many other projects.

July 2002 to July 2003

Package2You.com Online Computer Parts Retailer

Technical Support / Bench Testing Technician / Technical Support Services Manager

Provided Technical Support and troubleshooting for computer hardware / software installation. Bench tested items returned on RMAs. Promoted to Technical Support Services manager within four months of hire date to manage and supervise the Technical Support team. Designed and implemented standard procedures for Tech Support's troubleshooting methods, bench testing of RMAs, and vendor returns. Managed staffing and scheduling for the Technical Support Department.

Jan. 2000 to July 2002

Self Employed Technical Contractor

Canmax Retail Systems / ACS Retail Solutions 1111 W. Mockingbird ln.
Dallas, Tx.

Production Support Analyst / Project Manager / Call Center Manager

Project Manager of the conversion of Canmax / ACS Retail Solutions approximate 5500 Unix Server Systems to Windows NT 4.0 Server Systems. Provided Support, SQL Database maintenance and modifications in the conversion of Canmax / ACS Retail Solutions approximate 5500 Unix Server Systems to Windows NT 4.0 Server Systems. Provided daily support of the Windows NT 4.0 and SQL 7.0 Server Systems, resolving database errors and assisting the development teams in identifying defects within the proprietary software code base. Promoted to Call Center Manager upon completion of the conversion project. Managed over 150 help desk and customer service reps, staffing and scheduling. Also responsible for new hires and promotions within the department.

Contract Position
ACS (Affiliated Computer Systems) 2828 N. Haskell Dallas, Tx. 75204

Y2K Diagnostic Technician

Provided Y2K diagnostics, evaluation, and solutions to bring all of their computer
systems into Y2K compliance.

Contract Position

United Advertising Publications, Inc. 15400 Knoll Trail Dallas, Tx 75248

MIS Technician

This contract position required a "hit the ground running" ability to provide internal
support of their 500+ users due to an increasing expansion of their workforce. Duties included desktop support of Windows NT and Macintosh systems, management of mail servers, backup operations, staging new systems for new users, management of the PBX system, and other assorted tasks.

April 1994 to March 1998

Digital Matrix Systems, Inc. 15301 Spectrum dr. Addison, Tx. 75001

Customer Service Representative / Internal Support Services

Provided technical support as a CSR in the credit services industry and internal support as part of the ISS group in an effort to maximize efficiency in all areas of the
Customer Service Department and Quality Control Department.

April 1992 to Aug. 1993

Gtech Texas Corp. 2700 W. Story rd. Irving, Tx 75062

Customer Service Representative / Field Technician

Worked as a CSR / Technician in the startup, operation, and technical maintenance of the Texas State Lottery System. Duties included site surveys, installation of GVT terminals (GTECH Validation Terminal) which are remote dialup terminals used to process instant ticket information, installation of the I/O 401 Tiffany terminals (input / output terminal commonly known as the "lotto terminal") which are used to process all LOTTO games functions and all instant ticket information, troubleshooting terminal and network problems, interact with local telephone companies during requested telco meetings at sites to diagnose and resolve circuit problems, customer training on equipment use, and all other
requested tasks.

Sept. 1985 to Sept. 1990

United Press International 13900 Midway rd. Dallas, Tx 75244

Technical Support Coordinator II

Operated and maintained UPI's worldwide communications network. Duties included troubleshooting, technical support, customer service, dispatching field service technicians, and some mainframe computer operations. Also performed daily / weekly management reports on system downtime, performance of other TSC's, staff schedule arrangements, and posting of overtime shifts available. Handled all areas of data communications.

Software and Equipment experience:

SMS

Sites Database
Remotely Possible

SQL 7.0 and 2000
MS DOS 3.0 - 7.0
MS Windows 3.x, 95, 98, 2000, 2000 server, XP (home and professional) and NT
NT Servers and Workstations
Unix (Sco)
Linux (Slackware and Red Hat)
MS Exchange and Exchange servers
Dantz' Retrospect Remote
Software Artistry's Expert Advisor
Eudora Email
MS Office 95, 97 and 2000: Excel, Word, Powerpoint, Access, Outlook and Outlook Express
Norton and Mcaffe antivirus
Internet Explorer and Netscape web browsers
3COM hubs, routers, and Ethernet network adapters
pc modems 1200 bd - 56k
multiplexors, muxs, and concentrators
satellite uplinks and downlinks
satellite receivers and transmitters
satellite upconvertors and downconvertors
selectors and printers
EIA data patch panels and Teletype patch panels
dialup rack modems
Telexs and Teletypes
NCR data scanner systems
DSU's and Data Control Units
Proprietary and non-proprietary pc systems and peripherals

Education:
Graduated in 1980

Mineola High School Mineola, Texas
Distributive Education Clubs of America (DECA Club)
Vocational Industrial Clubs of America (VICA Club)
Journalism I & II
Photography I
High School Annual Staff

Richland Community College Dallas, Texas
Small Business Management
40+ hours towards a BSEE

Learning International Customer Service Training Course
Washington, D.C.

A three day course covering all areas of customer sales, service, and support.

Summary:
I have worked in DATA COMMUNICATIONS / CUSTOMER SERVICE for over 20 years, operating, troubleshooting, and maintaining communications equipment and have good typing abilities. I am looking for a position with stability and potential for advancement. I desire a position that will continue to challenge my abilities as a communications technician. I have a stable work history and learn very easily and quickly. If you feel I have the abilities and experience you are looking for, I would like to discuss it with you personally at our mutual convenience. I can provide personal and employer references upon your request. Thank you for your time and consideration.

Respectfully,

Jeffrey J. Herman